Last updated: April 28, 2026
We’re a small team and we read every message. Pick the channel that fits your question best — most replies arrive within 24 hours on business days.
Contact: contact@polyreach.app
Use this for: billing, plan upgrades, render issues, social-account connection problems, feature requests, bug reports, data access & deletion requests, and GDPR / CCPA inquiries.
Average response time: under 24 hours on business days (Mon–Fri, 09:00–17:00 CET).
Go to Settings → PolyReach Direct (Native) in the app and click Connect next to the platform you want to add. You will be redirected to the platform’s official OAuth consent screen.
See our Data Deletion Instructions page for step-by-step guidance on disconnecting individual platforms or deleting your full PolyReach account.
All billing is handled via Stripe. You can manage your subscription, update payment methods, and download invoices from Settings → Billing → Manage Subscription (which opens the Stripe Customer Portal).
Render jobs occasionally fail because of temporary platform issues or unsupported source files. Click Refresh on the project page to trigger automatic recovery — most stuck jobs recover within a minute. If a render still fails, email us with the project URL and we’ll investigate.
If you believe a PolyReach user is violating our Terms of Service or publishing harmful content, report it to contact@polyreach.app with the subject “Abuse report” and any links / screenshots you have. We review every report.
If you discover a security vulnerability, please email contact@polyreach.app with the subject “Security”. Please do not exploit the issue or share it publicly until we confirm a fix.
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